Terms and Conditions

These terms and conditions shall apply to all transactions conducted via the Igloo website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions “you”, “your”, “yours” and “yourself” are references to any person ordering goods from the website, and “we”, “our” and “ours” are references to Igloo.

Notification of changes

We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

Order procedure

To place an order for any goods you should follow the procedures set out on the PayPal basket page of the website, and it is your responsibility to ensure that all details of any order are complete and accurate.

Placing an order

Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.


Goods will normally be delivered within 5 days of us accepting your order. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.

Postage and Packing

Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. More information on the postage and packaging options may be found on the website.


Full payment for any goods ordered must be made by credit, debit card in advance of delivery. All prices are in UK pounds sterling. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations. All credit and debit card payments will be processed using PayPal the secure online payment system.


All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. If you have already paid for goods that are not available, a full refund of the purchase price will be given.


We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.

Refund Policy

All goods are delivered with an unconditional 28-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at sales@igloopets.com or write to us within 28 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods. If so requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given.

Canceling or Postponing a Delivery

If you need to cancel or postpone a delivery then please give us as much notice as possible. Less than 72 hours notice may mean your order is in transit and you may not be entitled to a refund for the delivery.

Faulty Damaged Goods

If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact Igloo within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid.


All goods which you intend to return must be kept in good condition whilst in your possession.

Our Details

Goods supplied from the Igloo website are supplied by: Igloo Pets Ltd, Registered Office: A & S Associates, PO Box 3310, 126 Fairlie Road, Clough, Berks SL1 0AG, Email: sales@igloopets.com


In the event of any complaint arising from your use of the website please email customer.services@igloopets.com customer.services@igloopets.com


These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.